Information We Collect

When you use EnergySparkSys, we collect different types of information to provide you with better budget categorization services. This includes information you provide directly and data we gather automatically through your use of our platform.

• Account information like your name, email address, and contact details when you register
• Financial data you choose to upload for budget analysis and categorization
• Usage patterns and preferences to personalize your budgeting experience
• Device and browser information for security and optimization purposes
• Communication records when you contact our support team

How We Use Your Information

Your information helps us deliver personalized budget categorization services. We analyze your financial patterns to suggest better spending categories and provide insights that make sense for your specific situation.

We use this data to improve our algorithms, send you relevant updates about your budgets, and ensure our platform works smoothly across different devices. Sometimes we'll reach out with tips or features that might help your financial planning.

Data Protection and Security

We take your financial information seriously. All data is encrypted during transmission and storage using industry-standard protocols. Our servers are located in secure facilities with restricted access and regular security audits.

Your budget data is processed using advanced encryption methods, and we maintain strict internal controls over who can access your information. Our team members undergo regular security training and sign confidentiality agreements.

Your Privacy Rights

Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have several important rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our support team.

• Request access to all personal data we hold about you
• Correct any inaccurate or incomplete information in your account
• Delete your account and associated data at any time
• Export your budget data in a portable format
• Restrict processing of your data for specific purposes
• Object to certain types of data processing

If you want to exercise any of these rights, simply email us or use the privacy controls in your account dashboard. We'll respond within 30 days and guide you through the process.

Data Sharing and Third Parties

We don't sell your personal information to anyone. The only times we share your data are when it's necessary to provide our services or when required by law.

We work with trusted service providers who help us operate our platform - like cloud hosting services and payment processors. These partners can only access the minimum data needed for their specific functions and must follow strict privacy requirements.

If we ever need to share information for legal reasons, we'll notify you unless prohibited by law. This might happen if there's a court order or legitimate investigation by authorities in Thailand.

Data Retention

We keep your information only as long as needed to provide our budgeting services or as required by Thai law. When you close your account, we'll delete your personal data within 90 days, though some information might be retained longer for legal compliance.

Some anonymized usage statistics might be kept longer to help improve our services, but this data can't be linked back to your individual account.

International Data Transfers

While EnergySparkSys operates primarily in Thailand, some of our technical infrastructure partners are located in other countries with strong data protection laws. When your data crosses borders, we ensure appropriate safeguards are in place.

All international transfers comply with Thailand's PDPA requirements and include contractual protections to maintain your privacy rights regardless of where the data is processed.

Changes to This Policy

We occasionally update this privacy policy to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through email and highlight the updates in your account dashboard.

Minor updates might be posted here without separate notification, so we recommend checking this page periodically. The "last updated" date at the top shows when the most recent changes were made.